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C9560-656 PDF DEMO:

QUESTION NO: 1
In IBM SmartCloud Control Desk V7.5, which statement is true about escalation activation for a specific Service Level Agreement (SLA)?
A. When the status of a SLA is changed, the associated escalation changes status automatically.
B. When the Activate/Deactivate Escalation action is used to activate the escalation, the associated
SLA changes status.
C. An escalation can be activated if its validation fails.
D. When an escalation is created for an active SLA, the Activate/Deactivate Escalation action must be used to activate the escalation.
Answer: D

QUESTION NO: 2
The Weight field is used in the calculation of which option when working with questions for surveys?
A. user responses
B. question ratings
C. survey reports
D. ordering the questions in a survey
Answer: C

QUESTION NO: 3
What is the purpose of selecting the Known Error check box?
A. It enables the New Row button on the Related Records tab so additional records can be linked to the problem.
B. It adds the problem to the collection of known errors that service desk agents use to provide quick resolution to related problems.
C. It copies the problem summary and details to a new Bulletin Board Message for all users to see.
D. It removes the current problem from the list being worked by a problem analyst because it is already being worked with another record.
Answer: B

QUESTION NO: 4
Under what circumstance should an incident be made global by checking the Global Incident check box?
A. when the Affected By person is a Very Important Person
B. when an incident affects many users or causes other issues
C. when an incident is related to a problem
D. when an incident needs to be managed by teams in different countries
Answer: B

QUESTION NO: 5
If a response plan is applied to an existing work order, which two fields will be overwritten on the work order by the response plan if defined? (Choose two.)
A. Vendor
B. Customer
C. Owner Group
D. Priority
E. Service Group
Answer: A,C

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PDF Questions & Answers

Exam Code: C9560-656
Exam Name: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
Updated: April 20, 2018
Total Q&As:120
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Exam Code: C9560-656
Exam Name: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
Updated: April 20, 2018
Total Q&As:120
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  Free Download


 

Online Testing Engine

Exam Code: C9560-656
Exam Name: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
Updated: April 20, 2018
Total Q&As:120
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  Free Download


 

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